Q&A

DELIVERY + SET UP

YES, WE OFFER A DELIVERY SERVICE FOR ALL OF OUR ITEMS. A MINIMUM RENTAL ORDER OF $500 IS REQUIRED FOR THE DELIVERY OF ITEMS DURING OUR PEAK SEASON (MAY THROUGH OCTOBER). ANYTHING UNDER THAT AMOUNT IS ELIGIBLE FOR PICK UP WHICH IS EXPLAINED BELOW.

IN-TOWN DELIVERY STARTS AT $75 AND INCREASES BASED ON DISTANCE, PEAK SEASON TIMES, LOAD + CREW SIZE AND ANY VENUE RESTRICTIONS. VENUES WITHIN TAILORED AND TIED’S 70 MILE RADIUS, ARE CONSIDERED “IN-TOWN”

IN-TOWN DELIVERY INCLUDES:

TIME AND LABOR INVOLVED IN PULLING, PREPARING AND PACKING THE TRUCK PRIOR TO THE EVENT.

TIME, MILEAGE AND GAS TRAVELING TO THE VENUE.

UNLOADING ITEMS OFF THE TRUCK AT THE DESTINATION.

SETTING UP ITEMS IN THE DESIGNATED AREAS.

TIME, MILEAGE AND GAS TRAVELING BACK TO THEWAREHOUSE.

TIME, MILEAGE AND GAS RETURNING TO THE VENUE TO PICK-UP AND PACK ITEMS BACK IN THE TRUCK AT THE END OF THE EVENT.

TIME, MILEAGE AND GAS TRAVELING BACK TO THE WAREHOUSE.

TIME AND LABOR TO UNLOAD TRUCK, CLEAN THE ITEMS AND PLACE ITEMS BACK ON OUR SHELVES. 

USE OF OUR COMPANY TRUCK OR RENTAL VEHICLE.

ALL MOVING SUPPLIES NECESSARY.

T&T REQUIRES ADEQUATE ACCESS TO DELIVERY SITE PLEASE NOTE! FAILURE TO NOTIFY T&T OF DELIVERY CONDITIONS AND ACCESSIBILITY MAY RESULT IN ADDITIONAL DELIVERY FEES.

OUT-OF-TOWN DELIVERIES START AT $150 AND INCREASE BASED ON DISTANCE, LOAD + CREW SIZE AND ANY VENUE RESTRICTIONS. VENUES OUTSIDE TAILORED AND TIED’S 70 MILE RADIUS, ARE CONSIDERED “OUT OF TOWN” AND REQUIRE ROOM AND BOARD FOR CREW MEMBERS WHICH IS NOT INCLUDED IN THE DELIVERY FEE.

THE OUT-OF-TOWN FEE INCLUDES:

TIME AND LABOR INVOLVED IN PULLING AND PACKINGTHE TRUCK PRIOR TO THE EVENT.

TIME, MILEAGE AND GAS TRAVELING TO THE VENUE.

UNLOADING ITEMS AT VENUE AND SETTING UP INAPPROPRIATE LOCATIONS THROUGH DIRECTION OF THE EVENT PLANNER.

TIME, MILEAGE AND GAS TRAVELING TO HOTEL.

TIME, MILEAGE AND GAS RETURNING TO VENUE TOPICK-UP ITEMS AT THE END OF THE EVENT.

TIME, MILEAGE AND GAS TRAVELING BACK TO HOTEL.

TIME, MILEAGE AND GAS TRAVELING BACK TOWAREHOUSE.

TIME AND LABOR TO UNLOAD TRUCK AND PLACE ITEMSBACK TO WHERE THEY BELONG.

USE OF COMPANY TRUCK OR RENTAL VEHICLE.

ALL MOVING SUPPLIES NECESSARY.

ROOM AND BOARD: HOTEL ($75/PERSON UNLESSOTHERWISE NOTED) AND A PER DIEM OF $50/DAY/PERSON WILL BE PROVIDED TO STYLISTSAND CREW MEMBERS FOR VENUES OUTSIDE OF T&T’S 70 MILE RADIUS.

T&T REQUIRES ADEQUATE ACCESS TO DELIVERY SITE PLEASE NOTE! FAILURE TO NOTIFY T&T OF DELIVERY CONDITIONS AND ACCESSIBILITY MAY RESULT IN ADDITIONAL DELIVERY FEES.

FOR NON-BREAKABLES AND SMALLER ITEMS, WE INVITE YOU TO PICK-UP AND RETURN THE ITEMS YOURSELF. FOR LARGER PIECES AND MORE FRAGILE ITEMS, WE WANT TO ENSURE THEY GET TO YOU IN ONE PIECE AND THOSE WILL REQUIRE OUR DELIVERY SERVICE.  

ITEMS MUST BE PICKED UP IN A COVERED VEHICLE AND THE CLIENT IS RESPONSIBLE FOR PROPER SUPPLIES (TIE-DOWNS AND BLANKETS) TO ENSURE SAFE TRANSPORT OF OUR ITEMS. PICK UP TIMES ARE AVAILABLE DURING NORMAL BUSINESS HOURS. ANY ORDERS PICKED UP OR RETURNED OUTSIDE OF OUR NORMAL HOURS WILL BE SUBJECT TO AN ADDITIONAL CHARGE OF $50. ONCE ITEMS LEAVE OUR WAREHOUSE, THE CLIENT IS RESPONSIBLE FOR THE CARE OF OUR ITEMS. ANY DAMAGES OR LOSS INCURRED DURING TRANSPORT OR ON-SITE AT EVENT WILL BE THE RESPONSIBILITY OF THE CLIENT.

ALL LARGE ITEMS (TABLES, CHAIRS AND FURNITURE) ARE SET IN PLACE ACCORDING TO A FLOOR PLAN OR DIRECTION GIVEN ON-SITE. PLEASE NOTE THAT CHAIR PLACEMENT IS NOT INCLUDED BUT CAN BE ADDED ON UPON RESERVING YOUR ITEMS. SMALLER ITEMS ARE SAFELY DELIVERED AND PLACED IN GENERAL LOCATIONS FOR ON-SITE CONTACT PERSON TO UNPACK AND PLACE. 

** OUR DELIVERY CREWS ARE NOT FOCUSED ON AESTHETICS LIKE OUR STYLISTS ARE AND THEREFORE ARE NOT RESPONSIBLE FOR STYLING ANY OF OUR PRODUCTS OR MAKING LAYOUT ADJUSTMENTS.

WE SURE DO! STYLING SERVICES ARE AVAILABLE ALONG SIDE THE DELIVERY OF OUR RENTALS AT $50/ STYLIST/ HOUR. THIS SERVICE MUST BE RESERVED SEPARATELY IF THE CLIENT WISHES TO INCLUDE STYLING OF SMALL ITEMS AND ANY DECOR. PLEASE NOTE, STYLING AND SET UP IS ONLY FOR T&T RENTALS. ANYSET-UP OF THE VENUE, ANOTHER COMPANIES ITEMS, OR THE CLIENT'S OWN PROPERTY IS STRICTLY PROHIBITED.

RENTALS

THERE ARE SEVERAL WAYS TO BEGIN THE RENTAL PROCESS. WE ENCOURAGE YOU TO LOOK THROUGH OUR ONLINE INVENTORY AND CREATE AWISHLIST OF ALL THE ITEMS YOU MIGHT BE INTERESTED IN AND SUBMIT AN ESTIMATE.YOU MAY ALSO USE THE CONTACT US FORM TO INITIATE A QUOTE.  OUR SHOWROOM IS OPEN FOR IN PERSON MEETINGS BY APPOINTMENT ONLY.  

ONCE ALL THE ITEMS HAVE BEEN SELECTED AND CUSTOM WORK IS IDENTIFIED, WE WILL PROVIDE YOU WITH A QUOTE FOR ALL THE ITEMS YOU ARE INTERESTED IN AND A QUOTE FOR DELIVERY.  

THE QUOTE PROVIDED FOR YOUR ORDER IS VALID FOR2 WEEKS, HOWEVER A PROPOSAL DOES NOT GUARANTEE THE AVAILABILITY OF ANY ITEMS. IF YOU CHOOSE TO MOVE FORWARD WITHIN THAT TIME, YOU MUST CONFIRM YOUR ORDER WITH A SIGNED RENTAL AGREEMENT AND A NON-REFUNDABLE DEPOSIT OF  50%. PAYMENTS CAN BE MADE BY CASH, CHECK, OR CREDIT.

CARD. CREDIT CARD PAYMENTS FOR ORDERS OVER$1000 WILL INCUR A CREDIT CARD FEE OF 3%.

YOU HAVE UP TO 10 DAYS PRIOR TO YOUR EVENT DATE TO MAKE ANY RENTAL CHANGES YOU NEED. SINCE THE DEPOSIT IS NON-REFUNDABLE, ANY CHANGES MADE TO THE ORDER IN THAT TIME MUST BE EQUAL OR GREATER THAN THE DEPOSIT AMOUNT. ONCE INSIDE THE 10 DAYS, ANY CHANGES TO THE ORDER MUST BE EQUAL OR GREATER THAN THE FULLBALANCE OF THE ORDER. CHANGE ORDERS ARE NOT PERMISSIBLE WITHIN 7 DAYS OF THE EVENT DATE.

IF YOU NEED TO ALTER ANY CUSTOM PIECES, CUSTOMRENTALS, OR CUSTOMIZABLE ITEMS, ADDITIONAL CHARGES MAY INCUR DEPENDING ON THE PROGRESS OF THE CUSTOM WORK, THE EXTENT OF THE CHANGES AND THE URGENCY OF THE CHANGES.

THE REMAINING BALANCE WILL BE DUE 10 DAYSPRIOR TO YOUR SCHEDULED DELIVERY OR PICK-UP DATE

YOU HAVE UP TO 10 DAYS PRIOR TO YOUR EVENT DATE TO MAKE ANY RENTAL CHANGES YOU NEED. SINCE THE DEPOSIT IS NON-REFUNDABLE, ANY CHANGES MADE TO THE ORDER IN THAT TIME MUST BE EQUAL OR GREATER THAN THE DEPOSIT AMOUNT. ONCE INSIDE THE 10 DAYS, ANY CHANGES TO THE ORDER MUST BE EQUAL OR GREATER THAN THE FULL BALANCE OF THE ORDER. CHANGE ORDERS ARE NOT PERMISSIBLE WITHIN 7 DAYS OF THE EVENT DATE.

IF YOU NEED TO ALTER ANY CUSTOM PIECES, CUSTOM RENTALS, OR CUSTOMIZABLE ITEMS, ADDITIONAL CHARGES MAY INCUR DEPENDING ON THE PROGRESS OF THE CUSTOM WORK, THE EXTENT OF THE CHANGES AND THE URGENCY OF THE CHANGES.

YOU MAY CANCEL YOUR RENTAL ORDERS UP TO 10 DAYSPRIOR TO YOUR EVENT, HOWEVER ALL DEPOSITS ARE NON-REFUNDABLE. IF A RENTAL ORDERIS CANCELED WITHIN 10 DAYS OF YOUR EVENT, THE FULL ORDER AMOUNT IS RETAINED.  ALL CUSTOM PIECES, CUSTOM RENTALS AND CUSTOMIZABLE ITEMS ARENOT SUBJECT TO CANCELLATION AND MUST BE PAID IN FULL. 

 

IF THE DAMAGE IS FIXABLE WITHIN THE NORMAL MAINTENANCE OF OUR INVENTORY, WE’LL SIMPLY FIX IT AT NO EXTRA CHARGE. IF THE DAMAGE REQUIRES ADDITIONAL MATERIALS AND LABOR, OUR CLIENTS WILL BE RESPONSIBLE FOR THE REPAIR COSTS. IF THE DAMAGE IS BEYOND REPAIR, OUR CLIENTS WILL BE RESPONSIBLE FOR THE REPLACEMENT COST.  REPLACEMENT COST FOR VARIOUS ITEMS CAN BE 3-5 TIMES THE RENTAL RATE OR THE ACTUAL REPLACEMENT COST OF THE ITEM.

FOR RENTALS THAT REQUIRE DELIVERY, THERE IS AN ORDER MINIMUM OF $500. YOU MAY COMBINE A VARIETY OF CURRENT INVENTORY, CUSTOM PIECES, CUSTOM RENTALS AND CUSTOMIZABLE ITEMS TO REACH THIS MINIMUM. RENTAL ORDERS THAT DO NOT REACH THE $500 MINIMUM ARE ACCEPTED, BUT FOR QUALIFIED PICK-UP ITEMS ONLY.

THIS IS JUST OUR THING! WE WOULD LOVE TO TALK WITH YOU ABOUT WHAT IT IS YOU’RE LOOKING FOR, AND WORK WITHYOU TOWARDS MAKING A “TAILOR-MADE” PIECE TO FIT YOUR VISION.

VISIT OUR CUSTOM CREATIONS PAGE FOR MORE DETAILS.

EVENT DESIGN + STAGING

IF YOU’D LIKE TO UTILIZE THE EXPERTISE OF OUR TEAM TO HELP WITH FURNITURE CURATION AND LAYOUT DESIGN, WE’RE HERE FOR YOU! ANYTHING REQUIRING MORE THAN 15 MINUTES OF A DESIGNER’S EXPERTISE WILL BE CHARGED AT A RATE OF $50/HR. WHEN QUOTING THE ORDER, WE WILL ESTIMATE THE TIME REQUIRED BASED ON THE NUMBER OF AREAS OR ROOMS THAT NEED TO BE DESIGNED AND FILLED.

A $50/ HOUR DESIGN CONSULTATION FEE WILL APPLY IF A CLIENT REQUESTS A SITE VISIT WITH A MEMBER OF OUR TEAM. WE WILL RECOMMEND THE BEST LAYOUT PLAN FOR THE EVENT WHILE OFFERING DESIGN ADVICE ON ACHIEVING THE CLIENT’S VISION. IF INSTALLATION OR CUSTOM FABRICATION IS RECOMMENDED OR REQUESTED, WE WILL COME UP WITH A PLAN TO BEST EXECUTE THE JOB.

FEE INCLUDES A ONE (1) HOUR SITE VISIT AT ANY VENUE WITHIN 40 MILES OF TAILORED AND TIED. ANY ADDITIONAL SITE VISITS REQUESTED WILL BE BILLED AT $50/HOUR PER STYLIST AND $25/HOUR PER CREW MEMBER.

IF YOU WOULD LIKE TO HAVE ADDITIONAL SET UPAND STYLING OF OUR RENTAL ITEMS ARE YOUR EVENT, A STYLIST CAN HELP YOU FOR$50/HOUR. IF ADDITIONAL TIME IS NEEDED MOVING ITEMS BY A CREW MEMBER, THAT IS AT A RATE OF $35/HOUR. 

IF YOU’D LIKE "T&T" TO HELP STAGE A HOME, WE OFFER CUSTOM STAGING WITH ONE OF OUR STYLISTS AND USE OF OUR RENTALS. RENTALS ARE AVAILABLE AT A DAY RATE. OUR  HOME STAGING SERVICES ARE AT A RATE OF $50/HOUR PER STYLIST AND $25/ HOUR PER CREW MEMBER AND INCLUDES: 

ONSITE VISIT OF THE SPACE

DESIGNCONCEPT AND LAYOUT FROM ONE OF OUR STYLISTS

1 DAY STAGING WITH STYLIST AND CREW MEMBERS, UP TO 6 HOURS

SOCIAL MEDIA PROMOTION (1 POST AND 1 STORY ON INSTAGRAM/ 1 POST ON FACEBOOK)

WE’D LOVE TO COLLABORATE WITH YOU ON YOUR NEXT STYLED SHOOT. DEPENDING ON THE ITEMS REQUESTED AND THE TIME OF YEAR, DISCOUNTS ARE AVAILABLE FOR RENTALS BEING USED FOR PHOTOSHOOTS THAT ARE MUTUALLY BENEFICIAL.  CUSTOM ITEMS AND CUSTOM FABRICATION IS ALSO AVAILABLE, AND PRICING WILL DEPEND ON THE SCOPE OF THE PROJECT. DELIVERY IS REQUIRED FOR LARGE, BULKY ITEMS AND IS NOT DISCOUNTED.

BAR AND SPACE RENTAL

IT IS $150/HOUR WITH A 2 HOUR MINIMUM TO USE PART OF OUR SPACE, WHETHER IT IS IN THE BAR, THE LOFT OR SHOWROOM SPACE. PRICE INCLUDES USE OF AVAILABLE RENTALS AND FURNISHINGS. ADDITIONAL STAFFING RATES WILL APPLY IF RENTED OUTSIDE OF NORMAL WORKING HOURS.FULL RENTAL OF THE SPACE FOR A SHOOT IS ALSO AVAILABLE, PLEASE CONTACT US TO LEARN MORE.

CUSTOM WORK AND CUSTOMIZING

THINK: "I CAN ADD SOME PERSONALIZED FLARE TO AN ITEM ALREADY IN THE INVENTORY."

CUSTOMIZABLE RENTALS ARE ALREADY MADE ITEMS WITHIN OUR CURRENT INVENTORY THAT ARE ELIGIBLE FOR CUSTOMIZING. CLIENTS HAVE THE CHOICE OF ADDING CUSTOM NAMES, LOGOS, LETTERS AND OTHER ADORNMENTS TO AN EXISTING PRODUCT.

WHAT DO CUSTOMIZABLE RENTALS COST?

PRICES WILL VARY BASED ON THE INTRICACIES OF THE CUSTOMIZATION PROCESS IN ADDITION TO THE ITEMS GENERAL RENTAL RATE.

EXAMPLE: LOGOS/NAMES/DATES ON THE BEER TRUCK, BEVERAGE CART, BARS ETC.

THINK: "I WANT TO CREATE SOMETHING SPECIAL THAT IS NOT IN THE CURRENT INVENTORY, BUT I ONLY WANT TO RENT IT."

A CUSTOM RENTAL IS AN ITEM DESIGNED AND EXECUTED FOR YOU FROM SCRATCH TO BE RENTED FOR ONE TIME USE AND KEPT BY T&T AFTER THE EVENT. NOT ALL DESIGN CONCEPTS ARE ELIGIBLE FOR CUSTOM RENTAL.  IF THE DESIGN CONCEPT IS IN LINE WITH OUR STYLE AND ELIGIBLE FOR RESTOCKING, WE WILL MAKE THE CUSTOM PIECE FOR YOU TO RENT, AND AFTER YOUR EVENT, THE ITEM WILL BE RETURNED AND ADDED TO OUR INVENTORY. 

WHAT DO CUSTOM RENTALS COST?

IF YOUR DESIGN CONCEPT FOR A CUSTOM RENTAL IS ELIGIBLE FOR RESTOCKING, AN INITIAL DESIGN FEE WILL BE APPLIED IN ADDITION TO THE ITEMS GENERAL RENTAL RATE.

EXAMPLES: NEW ARBOR DESIGN, BAR, CAKE/SWEETHEART TABLE ETC.

THINK: "MADE FROM SCRATCH SPECIFICALLY FOR ME TO KEEP."

CUSTOM PIECES ARE DESIGN CONCEPTS EXECUTED FOR OUR CLIENTS. EACH CONCEPT IS CONTRACTED PROJECTS WE SPECIFICALLY MAKE FOR OUR YOU TO KEEP.  

WHAT DO COMPLETE CUSTOM PIECES COST?

PRICES WILL VARY ON THE SCOPE. GENERAL PRICING IS BASED ON SHOP TIME, COST OF MATERIALS, AND ANY INSTALLATION THAT IS NEEDED. DELIVERY IS NOT INCLUDED. 

EXAMPLES: CUSTOM SIGNAGE, NAME/LOGO INSTALLMENTS, BRIDEMAIDS/GROOMSMEN GIFTS ETC.

SHARE YOUR IDEAS, DRAFTS, SKETCHES OR PINTEREST BOARD. COMMUNICATE YOUR DREAMS AND WE WILL CONFIRM THE SCOPE OF PROJECT. ONCE THE PROPOSAL IS ACCEPTED, WE REQUIRE A NON-REFUNDABLE 50% DEPOSIT WHICH GOES TOWARDS INITIATING THE PROJECT AND GATHERING ASSOCIATED START-UP MATERIALS. IN ORDER TO GIVE THE PROJECT THE ATTENTION IT DESERVES, WE REQUIRE AT LEAST 30 DAYS OF PRODUCTION TIME, DEPENDENT ON THE SCOPE OF THE PROJECT, ANY TIME LESS THAN THAT IS SUBJECT TO A RUSH FEE OF 25%.  EACH CUSTOM PROJECT IS PRICED BASED ON THE FOLLOWING:

PRODUCTION TIME ($75/HOUR) + COST OF MATERIALS + OUTSOURCING OF ANY SPECIALTY PROCESSES

CUSTOM INSTALLATION AND DELIVERY NOT INCLUDED IN THE QUOTE.

 

 

YES! WE HAVE A FEW OPTIONS WHEN IT COMES TO CREATING YOUR DREAM LOOK. WE CAN CREATE THE ULTIMATE CUSTOM PIECE FOR YOU TO KEEP, WE CAN MAKE A UNIQUE CUSTOM ITEM FOR YOU TO RENT, OR WE CAN BEAUTIFULLY PERSONALIZE AN EXISTING ITEM WITHIN OUR INVENTORY FOR YOUR EVENT.